FAQ

 

Can we visit the farm? What are your hours?

Unfortunately, we are an active working farm and no longer open to the public for tours or visiting except during Peony Plant Sale Day. Which that time we open our tunnel for sales only. No tour at that time either.

What is your shipping policy?

We ship our peonies & tulip bouquets with UPS Priority Overnight to most states (USA only). Once the boxes leave our processing facility we are not responsible for their condition. Damage just be reported to UPS directly within 24 hours of receiving. We do track orders and will email you if we see a delay and immediately start working with you to see the condition upon arrival. We have had peonies stuck in transit for 3 days and still arrive in good condition. Once the boxes leave our farm, UPS is responsible for the condition of the bouquet. You can file a claim for a refund through ups.com Unfortunately, they will no longer allow us to file the claim for you as photos will be required.

All Sales are Final. No cancellations, changes or refunds after an order is placed.

Peony Bareroot & Peony Plant Guarantee

We take pride in our peony bareroot by providing you a healthy bareroot with at least 2 eyes. We strive for 3/5 size. Each variety is different and grows at different rates. Free of any plant diseases. We do not assure the bareroot will live and grow for you the way they do for us. There are too many circumstances beyond our control such as soil condition, planting placement, sun, water, how long it was in the box it shipped in. It is your responsibility to plant following our suggested planting instruction. You are responsible to check your package, open for airflow and confirm you see eyes within 24-48 hours of receiving the bareroot. If you do not see eyes during this timeframe please email us photos of the bareroot. Please check your growing zone prior to purchasing. Peonies are Zones 3 thru 8 only unless noted otherwise. Anything above 9 they will not survive. They MUST go into the ground and can not be in a container.

*These directions are guidelines but not a guarantee that your plant will survive/perform where you plant it. We urge you to ask us questions for recommendations on how to get the best out of your plant*

Tulip Bulbs, Daffodil Bulbs, Alliums & Other Fall Bulbs:

All nursery stock is inspected before it leaves our farm to ensure your bulbs are free of any disease.

Each variety is different and grows at different rates. Free of any plant diseases. We do not assure the bulb will live and grow for you the way they do for us. There are too many circumstances beyond our control such as soil condition, planting placement, sun, water, how long it was in the box it shipped in to warranty any bulbs. Please make sure to check your growing zone before purchasing especially tulips as they can grow short or not hue to the final color due to growing zone factors, soil conditions, planting location, water and more. You are responsible to check your package, open for airflow until you plant.


Dahlia Tubers:

Shipping Timeframe:

·         *Growing Zones “A”:

o   California, Florida, and Hawaii

§  Tubers to ship out first for the season.

§  Will ship out in early to mid of March 2026. They ship in the order the order is received

·         *Growing Zones “B”:

o   Alabama, Arizona, Arkansas, Georgia, Louisiana, Mississippi, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas

§  Tubers to ship out second for the season.

§  Will ship out in mid to end of March 2026. They ship in the order the order is received

·         *Growing Zones “C”: 

o   Alaska, Colorado, Connecticut, Delaware, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Utah, Virginia, Vermont, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming

§  Tubers to ship out third for the season.

§  Will ship out in end of March 2026 thru April 2026.  They ship in the order the order is received

**No specific delivery date guaranteed.

We only ship our tubers within the United States.

Return/Warranty Information/Damage in Shipment:

We are not able to warranty tubers due to shipping issues, improper storage, planting conditions. We do not refund for weather issues, crop failure or poor growing conditions. Each tuber will have one visible eye at the time of shipment. If you do not see an eye at the time of arrival, please email us within 3 days of receiving with photos of the tuber in question. Damaged Shipment: Please include any pictures of damaged tubers so that a claim can be made with USPS. Refunds: All refunds will be in the form of a gift card that can be used on any future products that we offer. No refund back to the original form of payment or cash. We do not have control of their growing performance.

We do everything we can to label each tuber correctly, but every now and then, Mother Nature throws us a curveball.

If a bloom shows up that doesn't match what you ordered, send us:

  • A clear photo of the flower in bloom

  • Your order number

We’ll look into it and do our best to make things right. We take this seriously—accuracy matters to us.

Dahlia Virus Policy

Our dahlia fields are located in Ohio and are cared for with intention and experience. While we monitor for signs of virus and remove any plants that look off during the season, dahlia virus is a natural part of growing—especially in open field conditions.

We follow clean practices, rotate fields, and manage pests organically, but we can’t guarantee a virus-free plant. No one can—not even the pros. Our fields and nursery stock are inspected yearly by Department of Agricultural with the State of Ohio.

By placing an order, you understand and accept this as part of the nature of growing dahlias. We do not issue refunds for suspected virus.

Early Shipping:

We will offer early shipping for warmer states: At the checkout to receive early shipping, please select “Dahlia Early Shipping” this has an additional cost of $15.00 which covers insulation packaging. While we are not able to control what happens after they leave our farm, we cannot guarantee early shipping tubers arrive safely. We do our best to insulate but transit storage and weather conditions are beyond our control.

Misc Notes:

1.We strive to grow and sell quality product and will work with you to find a solution to any issue.

2.No modifications, additions allowed after checkout/order complete. If you need additional items, please create a new order.